Wednesday 10th June, 2009

On hold - Vodafone wastes 671 lives every year

671 lifetimes worth of minutes are wasted on hold to Vodafone, per year (according to my estimation.)

And here's why:

Vodafone has an estimated 260 million customers, spanning across five continents (wikipedia.)

During a typical year a Vodafone customer will need to ring Vodafone Customer Services an average of 3 times (my estimate.)

The average time spent on hold seems to be 30 minutes. Therefore per year each Vodafone user wastes 90 minutes on hold.

The average global life expectancy is 66.26 (wikipedia.)

So their 260,000,000 customers waste a total of 390,000,000 hours on hold each year.

The average life lasts for 580835.16 hours.

So divide the hours wasted by the hours in a life and you get 671.45 lifetimes worth of time wasted on hold.

Categories:
evil => baddies => phone networks

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